Divorce centre disables daily update bulletins
25 June 2018
Jordans Family Law (Lexis Nexis)
On 21 June, I revealed on Family Law that the divorce centre for London & the South East at Bury St Edmunds (BSE) ‘on demand’ information bulletin had not been updated for two days.
That afternoon at 16.36 it was brought up to date but not in the usual way.
The daily bulletin is intended to show the work position at the divorce centre and provides general information to assist practitioners. The intention was to enable solicitors and others to assess when work sent to the divorce centre will be processed, and reduce the need to telephone or write for progress updates.
I had already highlighted the significant delays which BSE had itself disclosed, including a backlog with administrative staff of 59 working days. Instead of the usual progress report I got the following response from BSE:“The information on this auto response is currently under development. An updated version will appear soon”.
I am in touch with Susan Acland-Hood, CEO of HM Courts & Tribunals Service (HMCTS), who has responsibility for delivery of its major modernisation programme. I await her response.
In the meantime, whatever the reason for the message, there is an information black out. This will only lead to solicitors trying to telephone or write to the court which will put even more strain on a hard-pressed, hard working team.
(Link to full updated Jordans Family Law piece above).